Public adjuster cuts endorsement turnaround by 40%

The problem

Gulf Claims Group is a public adjusting firm in Houston that handles over 200 property insurance claims per year — mostly wind, hail, and water damage. For every claim that involves a mortgage, the check endorsement process added 45–60 days to the timeline.

Office manager Priya R. was spending an estimated 8 hours per week on endorsement paperwork: downloading forms, filling them out manually, scanning affidavits, and following up with mortgage servicers who "lost" submissions.

The CoPayee solution

Gulf Claims Group started with CoPayee's Pro plan, which covers 15 claims per month. The biggest win was document packet generation — CoPayee's AI produces a cover letter and loss draft affidavit tailored to each mortgage company's specific requirements, including the correct mailing address, fax number, and special instructions.

Priya now uploads a check image, reviews the AI-generated packet in 2 minutes, and downloads the ready-to-mail PDF. For digital submissions, CoPayee emails the packet directly.

Results

• 40% faster turnaround — average endorsement time dropped from 52 days to 31 days
• 8 hours/week → 2 hours/week — Priya recovered a full day per week
• First-submission success rate: 94% — up from ~60% with manual preparation
• Clients paid faster — homeowners saw funds 3 weeks sooner on average

Key takeaway

"The AI doesn't just fill in blanks — it writes a real cover letter that explains the claim context. Mortgage companies respond to that differently than a generic form. We're getting fewer rejections and fewer follow-up calls."

— Priya R., Office Manager, Gulf Claims Group